Politique de remboursement

RETURN, REFUND POLICY

100% SATISFACTION GUARANTEED!
We really hope you love every SHAPERS IMAGE item you purchase, however If any purchase isn’t 100% satisfactory you may return it for a full refund within 30 days.
Please return merchandise within 30 days from the date of purchase.
You will be refunded immediately once we receive your return.

 *Please note: All sale items are final sale:
Unfortunately we cannot offer exchanges or returns on final sale items.


Return Procedure

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you must contact us at customerservice@shapersimage.com prior. If your return is accepted, we will send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return questions at customerservice@shapersimage.com


Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / nonreturnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.